Refund & Cancellation Policy
Effective Date: [Insert Date]
Thank you for choosing MeraVahan. We strive to provide a reliable and valuable vehicle management platform. This Refund & Cancellation Policy explains how subscription cancellations and refunds are handled.
By purchasing a subscription to MeraVahan, you agree to this policy.
1. Subscription Plans
MeraVahan offers subscription-based services for individuals, insurance agents, businesses, fleet operators, and organizations.
Subscriptions may be available on:
- Monthly Plans
- Quarterly Plans
- Half-Yearly Plans
- Annual Plans
- Lifetime Plans (if offered)
2. Free Trial
If a free trial is offered, users can evaluate the platform before purchasing.
No payment is required during the free trial unless otherwise specified.
3. Cancellation Policy
You may cancel your subscription at any time.
Upon cancellation:
- Your subscription will remain active until the end of the current billing period.
- No further recurring charges will be made after cancellation.
- Your account will not be automatically renewed.
Cancellation does not immediately delete your account or data.
4. Refund Policy
Monthly Plans
Monthly subscription fees are generally non-refundable once the subscription has been activated.
Annual & Long-Term Plans
Refund requests for annual or long-term plans may be considered only under the following circumstances:
- Duplicate payment
- Incorrect amount charged due to a technical error
- Payment made but subscription not activated
- Billing system error caused by MeraVahan
Approved refunds will be processed to the original payment method.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Partial use of the subscription
- Failure to use the service
- Lack of required internet connectivity
- Incompatibility with unsupported devices or browsers
- User errors
- Suspension due to violation of our Terms & Conditions
- Failure to cancel before the renewal date
5. Duplicate Payments
If you are charged twice for the same subscription due to a payment gateway or technical issue, please contact us.
Verified duplicate payments will be refunded promptly.
6. Failed Transactions
If your bank account is debited but the subscription is not activated, please contact us with your payment details.
After verification, we will either:
- Activate your subscription, or
- Process a refund if activation is not possible.
7. Subscription Renewal
Subscriptions may renew automatically if auto-renewal is enabled.
You may disable auto-renewal at any time before the next billing cycle through your account settings.
8. Refund Processing Time
Once a refund request is approved, refunds are typically processed within 7–10 business days.
The time taken for the amount to reflect in your account depends on your bank or payment provider.
9. Data After Cancellation
After your subscription expires:
- Your account may be downgraded to the free plan (if available), or
- Access to premium features may be suspended.
Your data may be retained for a limited period in accordance with our Privacy Policy to allow account restoration.
After the retention period, your data may be permanently deleted.
10. Chargebacks
If a payment is disputed through your bank or payment provider (chargeback), we reserve the right to:
- Suspend your account during investigation.
- Restrict access to premium features.
- Recover unpaid subscription fees if the dispute is found to be invalid.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
MeraVahan
Website: https://www.meravahan.in
Email: support@meravahan.in
Phone: +91 9229004870
Address: Bihta, Sheikhpura, Bihar 811105