Privacy Policy
Effective Date: [Insert Date]
Welcome to MeraVahan ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how MeraVahan collects, uses, stores, and protects your personal information when you use our website, mobile applications, and services.
By accessing or using MeraVahan, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- WhatsApp Number
- Address
- Business Name
- GST Number (if applicable)
- Profile Photograph
Vehicle Information
- Vehicle Registration Number
- Chassis Number
- Engine Number
- Vehicle Model
- Fuel Type
- Registration Date
- Insurance Details
- PUCC Details
- Road Tax Details
- Fitness Certificate Details
- Permit Information
Uploaded Documents
You may upload documents including but not limited to:
- RC Book
- Insurance Policy
- Aadhaar Card
- PAN Card
- Driving Licence
- Vehicle Images
- Fitness Certificate
- Permit Documents
- Road Tax Receipts
Usage Information
We automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Login Activity
- Pages Visited
- Date and Time of Access
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Store vehicle records securely
- Send renewal reminders
- Generate notifications
- Improve our services
- Provide customer support
- Process payments
- Prevent fraud and unauthorized access
- Comply with legal obligations
3. Notifications
MeraVahan may send reminders through:
- SMS
- Push Notifications
- In-App Notifications
You can manage your notification preferences from your account settings.
4. Document Storage
Documents uploaded to MeraVahan are securely stored and are accessible only to authorized users of your account.
We use industry-standard security measures to protect your files.
5. Data Sharing
We do not sell your personal information.
We may share information only:
- With service providers who help operate our platform
- When required by law
- During business mergers or acquisitions
- With your explicit consent
6. Third-Party Services
Our platform may use third-party services, including:
- Google Cloud Services
- Amazon Web Services (AWS)
- Meta WhatsApp Cloud API
- Fast2SMS
- Resend
- Razorpay
- Google Analytics
Each provider has its own privacy policy.
7. Data Security
We implement appropriate technical and organizational measures, including:
- SSL Encryption
- Secure Password Hashing
- Database Encryption (where applicable)
- Role-Based Access Control
- Secure File Storage
- Regular Security Updates
- Activity Logging
While we strive to protect your data, no system can guarantee absolute security.
8. Data Retention
We retain your information for as long as your account remains active or as required by applicable laws.
You may request deletion of your account, subject to legal and regulatory requirements.
9. Cookies
MeraVahan uses cookies to:
- Maintain user sessions
- Improve performance
- Remember preferences
- Analyze website usage
You can disable cookies through your browser settings.
10. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Download your data
- Withdraw consent
- Object to certain processing activities
To exercise these rights, contact us using the details below.
11. Children's Privacy
MeraVahan is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be stored or processed on servers located outside your country. We take appropriate measures to ensure your data remains protected.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page along with the updated effective date.
Continued use of the platform constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
MeraVahan
Website: https://www.meravahan.in
Email: support@meravahan.in
Phone: [Your Contact Number]
Address: [Your Business Address]
By using MeraVahan, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.