Data Retention & Deletion Policy
Effective Date: 29 June 2026
This Data Retention & Deletion Policy explains how MeraVahan ("MeraVahan", "we", "our", or "us") collects, retains, archives, and deletes user data.
Our objective is to retain information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, and protect the security and integrity of our platform.
1. Scope
This Policy applies to all users of MeraVahan, including:
- Vehicle Owners
- Insurance Agents
- Fleet Operators
- Businesses
- Administrators
- Employees
- Authorized Users
2. Data We Store
MeraVahan may retain information, including:
Account Information
- Name
- Email Address
- Mobile Number
- WhatsApp Number
- Business Information
- Login Activity
Vehicle Information
- Vehicle Registration Number
- Engine Number
- Chassis Number
- Vehicle Details
- Insurance Information
- PUCC Records
- Road Tax Records
- Fitness Certificate Records
- Permit Information
Documents
Users may upload documents, including:
- RC Book
- Insurance Policy
- Aadhaar Card
- PAN Card
- Driving Licence
- Vehicle Images
- Road Tax Receipts
- Fitness Certificate
- Permit Documents
System Data
We may retain:
- Login History
- Activity Logs
- Notification Logs
- Error Logs
- Security Logs
- API Logs
- Audit Logs
3. Data Retention Period
Unless a longer retention period is required by law, MeraVahan generally retains information as follows:
Data Retention & Deletion Policy
Effective Date: 29 June 2026
This Data Retention & Deletion Policy explains how MeraVahan ("MeraVahan", "we", "our", or "us") collects, retains, archives, and deletes user data.
Our objective is to retain information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, and protect the security and integrity of our platform.
1. Scope
This Policy applies to all users of MeraVahan, including:
- Vehicle Owners
- Insurance Agents
- Fleet Operators
- Businesses
- Administrators
- Employees
- Authorized Users
2. Data We Store
MeraVahan may retain information, including:
Account Information
- Name
- Email Address
- Mobile Number
- WhatsApp Number
- Business Information
- Login Activity
Vehicle Information
- Vehicle Registration Number
- Engine Number
- Chassis Number
- Vehicle Details
- Insurance Information
- PUCC Records
- Road Tax Records
- Fitness Certificate Records
- Permit Information
Documents
Users may upload documents including:
- RC Book
- Insurance Policy
- Aadhaar Card
- PAN Card
- Driving Licence
- Vehicle Images
- Road Tax Receipts
- Fitness Certificate
- Permit Documents
System Data
We may retain:
- Login History
- Activity Logs
- Notification Logs
- Error Logs
- Security Logs
- API Logs
- Audit Logs
3. Data Retention Period
Unless a longer retention period is required by law, MeraVahan generally retains information as follows:
Data Type Retention Period
User Account - Until the account deletion request or account closure
Vehicle Records - Until deleted by the account owner
Uploaded Documents - Until deleted by the account owner or during account deletion
Notification Logs - Up to 24 months
Login History - Up to 12 months
Audit Logs - Up to 24 months
Payment Records - As required under applicable tax and accounting laws
Support Tickets - Up to 24 months after resolution
Backups - Up to 90 days
Users may request deletion of their account at any time.
Upon verification, MeraVahan will:
- Disable account access
- Remove personal information from active systems
- Delete uploaded documents
- Remove associated vehicle records (unless retention is required by law)
- Schedule deletion from backups according to our backup retention policy
Certain information may be retained where required for legal, regulatory, accounting, fraud prevention, or security purposes.
5. Automatic Deletion
Inactive accounts may be scheduled for deletion after an extended period of inactivity.
Before deletion, we may attempt to notify the registered account holder.
6. Backup Retention
For disaster recovery purposes, encrypted system backups may temporarily contain deleted information.
Backup copies are automatically removed according to our backup retention schedule and are not used for normal business operations.
7. Data Portability
Where applicable, users may request a copy of their personal information before requesting account deletion.
Available exports may include:
- Vehicle Records
- Owner Information
- Documents
- Notification History
- Reports
Requests may be subject to identity verification.
8. Legal Retention
We may retain certain information if required to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our Terms & Conditions
- Respond to lawful requests from government authorities
- Protect the rights, safety, and security of MeraVahan and its users
9. Secure Deletion
When data is no longer required, MeraVahan follows reasonable technical and administrative measures to securely delete or anonymize information from production systems.
10. User Responsibilities
Users are responsible for:
- Maintaining backup copies of important documents.
- Downloading required records before requesting account deletion.
- Ensuring uploaded information is accurate and lawful.
11. Changes to This Policy
We may update this Data Retention & Deletion Policy from time to time.
Updated versions will be published on our website with the revised Effective Date.
Continued use of MeraVahan after changes become effective constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions regarding this Data Retention & Deletion Policy or wish to request deletion of your data, please contact us:
MeraVahan
Website: https://www.meravahan.in
Email: support@meravahan.in
Phone: +91 70015 09132
Address: Bihta, Sheikhpura, Bihar 811105, India
By using MeraVahan, you acknowledge that you have read, understood, and agree to this Data Retention & Deletion Policy.
Users may request deletion of their account at any time.
Upon verification, MeraVahan will:
- Disable account access
- Remove personal information from active systems
- Delete uploaded documents
- Remove associated vehicle records (unless retention is required by law)
- Schedule deletion from backups according to our backup retention policy
Certain information may be retained where required for legal, regulatory, accounting, fraud prevention, or security purposes.
5. Automatic Deletion
Inactive accounts may be scheduled for deletion after an extended period of inactivity.
Before deletion, we may attempt to notify the registered account holder.
6. Backup Retention
For disaster recovery purposes, encrypted system backups may temporarily contain deleted information.
Backup copies are automatically removed according to our backup retention schedule and are not used for normal business operations.
7. Data Portability
Where applicable, users may request a copy of their personal information before requesting account deletion.
Available exports may include:
- Vehicle Records
- Owner Information
- Documents
- Notification History
- Reports
Requests may be subject to identity verification.
8. Legal Retention
We may retain certain information if required to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our Terms & Conditions
- Respond to lawful requests from government authorities
- Protect the rights, safety, and security of MeraVahan and its users
9. Secure Deletion
When data is no longer required, MeraVahan follows reasonable technical and administrative measures to securely delete or anonymize information from production systems.
10. User Responsibilities
Users are responsible for:
- Maintaining backup copies of important documents.
- Downloading required records before requesting account deletion.
- Ensuring uploaded information is accurate and lawful.
11. Changes to This Policy
We may update this Data Retention & Deletion Policy from time to time.
Updated versions will be published on our website with the revised Effective Date.
Continued use of MeraVahan after changes become effective constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions regarding this Data Retention & Deletion Policy or wish to request deletion of your data, please contact us:
MeraVahan
Website: https://www.meravahan.in
Email: support@meravahan.in
Phone: +91 70015 09132
Address: Bihta, Sheikhpura, Bihar 811105, India
By using MeraVahan, you acknowledge that you have read, understood, and agree to this Data Retention & Deletion Policy.