Frequently asked questions

MeraVahan is a smart vehicle document management platform for fleet owners, transport operators, dealers and compliance agents across India. Track insurance, PUCC, road tax, fitness, permits and more — and get automated reminders before anything expires.

You get full access for 14 days with up to 5 vehicles — no credit card required. Explore dashboards, OCR scanning, reminders and document storage. Cancel anytime before the trial ends with no charge.

It is built for private vehicle owners with multiple cars, commercial fleet operators, travel agencies, logistics companies, dealers and compliance / RTO agents who manage renewals for many vehicles.

Create a free account (email or Google sign-in), add your vehicles, upload documents or scan them with OCR, and set reminder preferences. Most teams are fully set up within a day.

Yes. Add vehicles one by one or bulk-import via Excel/CSV. You can upload RC photos or Parivahan screenshots and our OCR fills in registration, chassis, engine and expiry details automatically.

Insurance, PUCC (Pollution Under Control), road tax, fitness certificate, national and state permits, VLTD, and RC — for both private and commercial vehicles. Each document has expiry dates, status badges and secure file storage.

Yes. MeraVahan fully supports commercial fleets including fitness certificates, national/state permits, VLTD and other commercial-compliance documents alongside standard insurance and PUCC tracking.

Upload photos of your RC card or screenshots from the Parivahan app. Our OCR extracts registration number, chassis/engine details and expiry dates so you do not have to type everything manually. Multiple images per scan are supported.

Yes. Upload PDF or image copies of insurance policies, PUC certificates, fitness papers and permits. Files are stored securely and linked to each vehicle and document type for quick access.

No. MeraVahan tracks expiry dates and sends timely reminders so you never miss a renewal. Actual renewals are still done through your insurer, PUC centre, RTO or Parivahan — we make sure you act before deadlines.

We send automated alerts via WhatsApp, SMS and email at configurable intervals (typically 30, 15, 7 and 1 day(s) before expiry). You can customise schedules, send bulk reminders to owners and track delivery from your dashboard.

Through our verified Meta WhatsApp Business (Cloud API) integration. Reminders are delivered as official business messages to the owner or contact linked to each vehicle.

Yes. Link owner contact details to each vehicle. When a document is due, reminders can go to the linked owner via WhatsApp, SMS or email — not only to your internal team.

Use the expiry calendar and compliance dashboard to see overdue and upcoming items. You can also trigger bulk reminders manually for any documents that are due or overdue.

Yes. Invite team members with role-based permissions on paid plans. Assign who can manage vehicles, send reminders, view billing or handle admin settings.

Workspaces let you manage multiple fleets under one account — for example separate fleets for different branches, clients or business units — and switch between them instantly.

Yes — limits depend on your plan. The free trial includes up to 5 vehicles. Paid plans scale from small fleets to unlimited vehicles on Enterprise. See Pricing for current limits.

Flexible plans based on fleet size and team seats. Start with a free trial, then choose a monthly or yearly plan that fits your vehicle count. Enterprise customers get custom pricing and dedicated support.

Yes. Upgrade or downgrade anytime from billing settings. Changes are prorated so you only pay for what you use.

Plans marked as taxable include GST at checkout as per Indian tax rules. Your invoices show the tax breakup clearly for accounting.

Yes. View payment history and download invoices anytime from your billing section for GST / expense reporting.

Cancel anytime from your billing settings. Access continues until the end of the current paid period. For refunds, see our Refund & Cancellation Policy.

Yes. Self-serve help is available for all users. Enterprise customers get white-glove onboarding and a dedicated account manager to migrate fleets and train teams.

Yes. Documents and account data are protected in transit and at rest. Access is authenticated, and we follow Indian data-protection expectations including DPDP-aligned practices. See our Security Policy and Privacy Policy for details.

The responsive web app works well on mobile browsers today. A native Android app is available from the site footer download link, with further app updates continuing.

Yes. MeraVahan is built for Indian vehicle compliance workflows — Parivahan-style documents, RTO renewals, GST invoicing and multi-state fleet operations.

Use the Contact page or email our support address listed in Platform Settings / Contact. You can also reach us for sales questions on Enterprise and large-fleet setups.